FAQ

1. How do I update or make changes to my Sustaining Donation?
2. How do I cancel or suspend my Sustaining Membership?
3. How do I update my contact information or check on the status of my account?
4. I just became a monthly sustainer. When will my card be charged?
5. Is there a place to log on to change my payment information for my monthly donations?
6. When can I expect my thank you gift?
7. Is my gift tax-deductible?

1. How do I update or make changes to my Sustaining Membership?

There are a few different ways you can change your payment information for your monthly donations:

  • We have just launched the new online member account on our site, which allows you to make changes to your monthly donation. To update your credit card or change the monthly amount all you have to do is create your online account.

    1. Go to www.operationtimetoshine.org and click on Sign Up on the upper-right corner.
    2. Make sure to sign up using the email address associated with your membership.
    3. We will send you a verification email right away. Once you confirm your account will be active and you will be directed back to the site.
    4. Click on your name in the upper-right hand corner and select Account from the drop down.
    5. Under My Donation Status section click on the Update button to open up an online form.
    6. On the pre-populated form you will be able to update your credit card and donation amount. If you also need to update your contact information, that can be updated using the form as well.
  • If you prefer to update over the phone, please call us at 000-000-0000.
     

2. How do I cancel or suspend my Sustaining Membership?

Call our Sustaining Member line at 000-000-0000 with your request, or use our contact form. Be sure to include your contact information and/or membership ID number with your request.

3. How do I update my contact information or check on the status of my account?

To update your contact information or check on your membership, please call our Sustaining Member line at 000-000-0000 or use our contact form. Be sure to include your full name and/or membership number in the message.

4. I just became a monthly sustainer. When will my card be charged?

Your first monthly gift will be charged 1-2 business days after you have made your pledge. After that, your card will be charged monthly on the anniversary of your original donation (the date the pledge was made).

5. Is there a place to log on to change my payment information for my monthly donations?

Yes! We have just launched the new online member center, which allows you to view your giving history and make changes to your monthly donation.

  • Go to www.operationtimetoshine.organd click on Sign Up on the upper-right corner.
  • Make sure to sign up using the email address associated with your membership.
  • We will send you a verification email right away. Once you confirm your account will be active and you will be directed back to the site.
  • Click on your name in the upper-right hand corner to view some drop down options. There you will be able to access your membership account and make changes to your online account settings.

Please let us know if you have any questions using our contact form.

6. When can I expect my thank you gift?

Please allow approximately 6-8 weeks for the processing and delivery of your requested thank you gift.

7. Is my gift tax-deductible?

Yes. Your gift your gift to Operation Time to Shine is fully tax-deductible, minus the fair market value of any thank you gifts requested.